Refund & Return Policy
At Veloussa, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.
30-Day Returns
You have 30 days from the date you receive your order to request a return. To be eligible, your item must be unused, in the same condition you received it, and in its original packaging. For hygiene reasons, opened or used personal-care items may not be eligible for return unless they arrived faulty.
How to Start a Return
Email us at support@veloussa.com with your order number and the reason for your return. Our team will reply within 24-48 hours with return instructions.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval of your refund. Approved refunds are processed to your original payment method within 5-10 business days.
Damaged or Incorrect Items
If your item arrives damaged, defective or incorrect, contact us within 48 hours of delivery and we will arrange a free replacement or full refund at no cost to you.
Return Shipping
Unless the item was faulty or incorrect, customers are responsible for return shipping costs. We recommend using a tracked service, as we cannot guarantee we will receive your returned item.
EU Customers
If you are located in the European Union, you have the right to cancel or return your order within 14 days of receipt for any reason, in accordance with EU consumer law.
Contact
Questions about a return? Email support@veloussa.com and we will be glad to help.